The essentials in brief
- Returns: exchange only, no refund of the purchase price
- Exchange period: 14 days from receipt of the goods
- Return shipping costs: are borne by the customer
- Condition: only unworn, with label and in the original packaging
- Excluded: individually designed Mix-it-up items
Customers in Switzerland
We do not accept returns for a refund. However, you can exchange unworn items within 14 days of receiving the goods, for example for a different size or a different pattern.
For reasons of hygiene we only exchange items that are unworn, still have their label and are in the original packaging.
You bear the cost of returning the item. We pay for shipping the exchange item to you.
Mix-it-up items are made individually to your wishes and are therefore excluded from exchange.
How the exchange works
- Contact us within 14 days of receipt via our contact form or by e-mail to info(at)undis.eu. State your order number and tell us what you would like instead.
- Send the items with sufficient postage to:
UNDIS, Christine Amstutz, Ringstrasse 12a, 9200 Gossau, Switzerland - As soon as the goods have arrived and been checked, we will send you the exchange item.
Customers in the EU (e.g. Germany, Austria)
If you live in the European Union, you have the following statutory right of withdrawal in addition to the exchange.
Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (UNDIS, Christine Amstutz, Ringstrasse 12a, 9200 Gossau, Switzerland, e-mail: info@undis.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose production is based on an individual choice or decision by the consumer, or that are clearly tailored to the personal needs of the consumer (this applies in particular to our Mix-it-up items). It expires early for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Model withdrawal form
(If you want to withdraw from the contract, please fill in this form and send it back.)
To: UNDIS, Christine Amstutz, Ringstrasse 12a, 9200 Gossau, Switzerland, info@undis.eu
I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Defects and warranty
If an item is damaged or defective on delivery, please contact us via our contact form or by e-mail at info@undis.eu. Your statutory warranty rights remain unaffected by this policy.